Nassau County Council on Aging
Submitted by Liz Dunn
Aug. 13, 2021

Nassau County Council on Aging (NCCOA), which operates NassauTRANSIT, announces the expansion of paratransit service effective October 1 with a more flexible Monday-Friday schedule. Also, Saturday paratransit service will begin on Amelia Island effective October 2, and later on the west side of the county including Callahan and Hilliard.

In addition, NassauTRANSIT will discontinue scheduled pick-ups and drop-offs at public bus stops effective September 30 with the exception of Nassau Express Select. Service through the Island Hopper in Fernandina Beach will also be discontinued September 30.

“A drop in bus-stop to bus-stop ridership – beginning before the pandemic – precipitated this decision,” said Janice Ancrum, NCCOA President & CEO. “We realize this is a change for our community. However, it will better enable us to focus on our core mission of paratransit service for Nassau County citizens.”

“Paratransit” is a door-to-door service with scheduled pick-ups and drop-offs based on passengers’ requests. The expansion will provide more access to work, recreation, shopping, and medical and other appointments for people with limited or no personal transportation options.

The state of Florida requires registration for paratransit service through NassauTRANSIT. Nassau County residents may apply at or contact NassauTRANSIT at 904-261-0700. Once approved and registered, passengers may schedule door-to-door rides in advance.

All NassauTRANSIT bus operators and vehicles are credentialed to federal and state requirements, and all vehicles are wheelchair accessible.

If you have questions, please contact Mike Hays, NassauTRANSIT Transportation Director, at

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