Did you use Western Union to pay a scammer?

By Bridget Small
FTC Consumer Affairs
April 21, 2022

Refunds are still available to people who were tricked into wiring money to scammers through Western Union between January 1, 2004 and January 19, 2017. If you didn’t file a claim for a refund yet, you have until July 1, 2022 to file. The refunds are part of a $586 million settlement Western Union reached with the FTC and Department of Justice in 2017 for violating the law when it failed to guard against fraud in its system.

If you got a prefilled claim form in the mail — showing eligible dollar loss amounts, based on the report(s) you filed with Western Union — you can use it to submit your claim. But if you didn’t get a form in the mail, you can file a claim online at westernunionremissionphase2.com. If you have any questions about the claims process or what to do if you disagree with the loss amount printed on the claim form, visit the Frequently Asked Questions on the Western Union Remission Phase 2 website.

The claim form is available online at westernunionremissionphase2.com.

Your form must be completed online or postmarked

on or before July 1, 2022.


​​​​​​​Avoid refund scams:

  • You don’t have to pay to file your claim.
  • You don’t need a lawyer to file a claim.
  • Don’t pay anyone who contacts you and says they’ll help you file, or help you get your money back.

For more information about eligibility and the claims process go to ftc.gov/wu.