Did you pay a scammer through Western Union? Check the new deadline for refunds

July 10, 2022

Refunds are still available to people who were tricked into wiring money to scammers through Western Union between January 1, 2004 and January 19, 2017. In fact, the deadline to file a claim has been extended. If you didn’t file a claim for a refund yet, you now have until August 31, 2022 to file. The refunds are part of a $586 million settlement Western Union reached with the FTC and Department of Justice in 2017 for allegedly violating the law by failing to guard against fraud in its system.

If you got a prefilled claim form in the mail — showing eligible dollar loss amounts, based on the report(s) you filed with Western Union — you can use it to submit your claim. If you didn’t get a form in the mail, file a claim online at westernunionremissionphase2.com. Read about the claims process, and what to do if you disagree with the loss amount printed on the claim form, in the Frequently Asked Questions on the Western Union Remission Phase 2 website.

The claim form is available online at westernunionremissionphase2.com.

Your form must be completed online or postmarked

on or before August 31, 2022.

Avoid refund scams:

  • You don’t have to pay to file your claim.
  • You don’t need a lawyer to file a claim.
  • Don’t pay anyone who contacts you and says they’ll help you file, or help you get your money back.

For more information about eligibility and the claims process go to ftc.gov/wu.