FERNANDINA BEACH WEATHER

FPU offers payment options to financially challenged customers during pandemic

from Florida Public Utilities website
November 19,2020

 

Florida Public Utilities recognizes the financial challenges some customers may be experiencing as a result of the unprecedented pandemic. We are dedicated to working closely with each customer to ensure uninterrupted service to their homes, businesses and industries.

Need More Time To Pay Your Bill?

Our payment arrangements offer qualifying customers the opportunity to pay the outstanding balance of their account in monthly installments of up to 12 months, in addition to their monthly billed charges.

Please call us at 1.800.427.7712 or or fill out the form on our website and we will contact you within two business days.

We have expanded our billing and payment options to include the elimination of a deposit to secure a payment arrangement and the extension of payment periods for up to 12 months. We can connect customers with social service organizations that are prepared to assist with various financial programs. Assistance is also available through local, state and federal agencies by calling 211.

Below is a list of social service organizations providing assistance in Nassau County:

As a precautionary measure to aid in preventing COVID-19 and in the interest of our customers’ wellness and the safety of our employees, our walk-in offices will remain closed. Florida Public Utilities offers several convenient ways to pay your bill including online, U.S.P.S mail, by phone, auto-pay or at any one of our authorized payment locations. To learn more, please visit www.fpuc.com.

This link contains information on CORD program:  https://connect.fpuc.com/paymentoptions-fpu. We urge customers who are having difficulty keeping their accounts paid and current to contact Florida Public Utilities at 1.800.427.7712 as soon as possible.

Share this story!